Withdrawal and refunds for Animodo Plus

Last updated: October 22, 2026

Animodo Plus is sold by the Paddle entity identified at checkout and on your receipt (see Terms of use, Section 13). Paddle pays out refunds. The Paddle buyer terms and the refund rules referenced there also apply to your purchase. These rules do not limit statutory claims or our own commitments.

1. Statutory right of withdrawal

If you enter into a distance contract for Animodo Plus as a consumer in the EU, EEA or United Kingdom, you generally have 14 days to withdraw without giving a reason. The period begins when the contract is concluded, but not before proper withdrawal information has been provided. In other countries, the applicable local statutory rights apply. Any more extensive statutory rights or rights already promised remain in place.

To withdraw, clearly state your decision, for example by email to help@paddle.com or through Paddle support. Your contractual partner is the Paddle entity on your receipt; its address is shown on the receipt. You do not need to sign in to Animodo to give notice.

To meet the statutory deadline, it is sufficient to send your withdrawal notice to your contractual partner before the deadline expires. If possible, include the email address used for the purchase and your order or subscription number so the purchase can be identified. Using the form below is optional.

Model withdrawal form

Consequences of withdrawal

Following a valid withdrawal, payments received for the withdrawn contract are reimbursed through Paddle without undue delay and within 14 days of receipt of the notice. The same payment method is used unless expressly agreed otherwise; you will not be charged fees for the refund. Access to the Plus services covered by the withdrawal ends.

Animodo Plus is a continuously provided digital service. Activation or first use alone does not extinguish the statutory right of withdrawal. For a paid service, early expiry generally requires full performance and the express declarations required by law.

If you expressly requested that the service begin during the withdrawal period, you may owe a proportionate amount for the service provided up to withdrawal, but only if you were properly informed beforehand and the statutory conditions are met. This page does not replace your express declaration or the contract confirmation.

2. Regular cancellation

Cancellation stops future renewal. You can cancel at any time, effective at the end of the paid period, via Cancel contracts here, the Paddle customer portal or by email to info@animodo.app. Animodo Plus remains active until then. Regular cancellation alone does not result in a prorated refund for the current period. Withdrawal rights and rights concerning defects remain unaffected.

3. Deleting your account

Deleting your account ends access through that account immediately. We cancel the active subscription at the end of the paid period so that it does not renew. Account deletion alone does not trigger an automatic prorated refund. It does not replace withdrawal or remove statutory refund claims. The information described in Privacy policy, Section 3.16 is temporarily retained to handle follow-up questions.

4. Extraordinary cancellation and defects

You can declare an extraordinary cancellation on the cancellation page or by email and give the reason. Under our commitment in Section 13.7 of the Terms of use, we accept it without reviewing the reason. The contract ends, and the prorated refund is calculated, from receipt of your notice. Technical processing at Paddle and payment of the refund may follow later. We arrange the refund through Paddle promptly so that reimbursement takes place within 14 days.

Statutory rights concerning missing or defective services remain independently available, including a remedy for defects, a price reduction, termination and, where applicable, damages. A refund owed may also cover past periods in which the service was defective. These rights do not depend on our goodwill or on a discretionary review by Paddle; the applicable statutory conditions and deadlines remain decisive.

5. Incorrect charges

If you are charged twice or incorrectly, email info@animodo.app or help@paddle.com. We will resolve the matter with Paddle and arrange reimbursement of amounts collected without entitlement. Do not send full card details or passwords.